Opening Hours – 4.30pm to 10.00pm 7 days per week except Xmas Eve, Xmas Day, Boxing Day and New Years Eve.
Deliveries start at 5pm and last orders are taken at 9.40pm
The following questions and answers address common questions from Wok Express customers. If your query hasn’t been answered by these, please call the store you placed your order with
- How long does it take for delivery
There are many factors that determine how long it takes. If it’s an off peak time you can receive your order in under 30 minutes but at peak demand for example , friday night, adverse weather or a big game on TV it can take up to an hour. Sometimes it may exceed one hour slightly but rest assured we are working very hard to get through the orders as fast as we can.
- I did not receive an order confirmation. Did my order get through?
Please check your spam folder as Wok Express sends out many confirmation emails it can sometimes be sent to your spam folder.
On rare occasions there may be a problem with the email confirmation reaching you due to Internet Providers having issues with their mail servers. Most often in this case the order has gone through ok to us and it is just a problem with the email not getting through to you. However to be sure, it is best to contact the store you placed the order with so we can check your order for you and confirm that it is being processed
3. Why won’t the system accept my address?
Wok Express website uses a predefined delivery area and if your address is not inside the area you will only be able to proceed with a Pick up order.
We use Google maps for the delivery address database and it uses the Google maps street/unit numbering format. If your address is inside the areas but you are unable to enter your unit or apartment number then please just enter the street number and provide the unit/apartment number in the special instructions field.
Please check that you enter the right suburb. For example, there are many George Streets in Auckland so you need to enter George Street Newmarket or George Street Eden Terrace
Please see map of delivery areas below
4.How can I pay for my order?
Delivery orders can be paid online by credit card or by cash.
You can pay in-store if picking up your order by credit card, cash or eftpos.
5. Can I pay by credit card on the website for pick up orders?
Wok Express accepts credit card payments online for any any type of order.
6. Happy with your order ?
That’s great, we aim to please. We would love it if you could leave us a positive review as it helps us a lot.
7. Have a problem with your order ?
At Wok Express we genuinely do our best to prepare your order to the best of our ability and if we make a mistake we like to put it right.
Please let us know straightaway either by emailing us at email@example.com or phone the store you ordered from.
Phone: 09 555 4457
626 New North Road, Morningside, Auckland
Phone: 09 302 1675
379 Parnell Road, Parnell, Auckland
Ponsonby: 09 376 4457
236 Ponsonby Road, Ponsonby, Auckland
Epsom: 09 625 4457 or email firstname.lastname@example.org
Epsom branch is operating from a commercial kitchen so only delivery orders are available from this location.