FAQ

4.30pm to 10.00pm Thursday Friday and Saturday. 4.30pm to 9.30pm Sunday, Monday, Tuesday and Wednesday. Deliveries start at 5pm and last orders are taken at 9.15pm Sun to Wed and 9.30pm Thursday, Friday and Saturday.

There are many factors that determine how long it takes. If it’s an off-peak time you can receive your order in under 30 minutes but at peak demand, for example, Friday night, adverse weather, or a big game on TV it can take up to an hour. Sometimes it may exceed one hour slightly but rest assured we are working very hard to get through the orders as fast as we can.

Wok Express website uses a predefined delivery area and if your address is not inside the area you will only be able to proceed with a Pickup order. We use Google maps for the delivery address database and it uses the Google maps street/unit numbering format. If your address is inside the areas but you are unable to enter your unit or apartment number then please just enter the street number and provide the unit/apartment number in the special instructions field. Please check that you enter the right suburb. For example, there are many George Streets in Auckland so you need to enter George Street Newmarket or George Street Eden Terrace.

Please check your spam folder as Wok Express sends out many confirmation emails it can sometimes be sent to your spam folder. On rare occasions, there may be a problem with the email confirmation reaching you due to Internet Providers having issues with their mail servers. Most often in this case the order has gone through ok to us and it is just a problem with the email not getting through to you. However, to be sure, it is best to contact the store you placed the order with so we can check your order for you and confirm that it is being processed.

That’s great, we aim to please. We would love it if you could leave us a positive review as it helps us a lot.

At Wok Express we genuinely do our best to prepare your order to the best of our ability and if we make a mistake we like to put it right. Please let us know straight away either by emailing us at info@wokexpress.co.nz or phone the store you ordered from. GENERAL ENQUIRIES info@wokexpress.co.nz KINGSLAND BRANCH Address: 626 New North Road, Morningside, Auckland Phone: 09 555 4457 Email: kingsland@wokexpress.co.nz EPSOM BRANCH Address: 583 Manukau Road, Epsom, Auckland 1023 Phone: 09 625 4457 Email: epsom@wokexpress.co.nz ​ PONSONBY BRANCH Ponsonby has relocated to our Kingsland store. Ponsonby staff are now working in Kingsland to maintain continuity of service, including drivers. We are still delivering to the Ponsonby area

Delivery orders can be paid online by credit card or by cash on delivery. We do not have mobile eftpos You can pay in-store if picking up your order by credit card, cash, or Eftpos. We have Paywave in the stores

Wok Express accepts credit card payments online for any any type of order.